FREE TRIALS QUESTIONS

How does TryNow work?

TryNow brings the store to your door.

1. Choose items to try. You'll see an authorization on your card, but you'll only pay for what you keep.
2. Try at home. Your trial starts when your items arrive.
3. Easy returns. Only pay for what you keep.

What payment options do I have for my TryNow order?

You can only use a credit or debit card to check out with TryNow at this time.

Can I use a discount with a TryNow order?

Yes! Valid discount offers apply to both traditional and TryNow purchases. At this time, Shopify doesn't allow for compatibility with buy X get Y discount codes.

When does my trial period start?

TryNow tracks the package and starts the trial upon delivery, at which point you'll receive a notification from TryNow. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing our customer experience team to request an extension.

I need more time - can I extend my trial?

You may reach out to our customer experience team to request a 1-3 day trial extension.

How do I return items I do not want to purchase?

You can go through our regular returns process.

My trial ended and I was charged but now I want to return something -- is this still possible?

You can return eligible items within our return window! You can follow our standard returns and refund policy.

Why does TryNow place an authorization on my credit card?

Similar to a hotel or rental car company, TryNow authorizes your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

I thought TryNow offered a free trial but I see a charge on my card -- can you help me understand?

TryNow will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and it helps protect us against fraud. The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” or they will not have a date associated with the charge, indicating that the charge has not yet been posted.

When will the authorization come off of my card?

TryNow will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update.